Privacy policy

House of Ajrakh
Last updated: 29 December 2025

This Privacy Policy describes how House of Ajrakh (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from houseofajrakh.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email address
  • Order information including billing address, shipping address, payment confirmation, email address, and phone number
  • Account information including your username, password, and security questions
  • Shopping information including items you view, add to cart, or add to your wishlist
  • Customer support information including information you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using certain features of the Services.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, device and browser information, network connection details, IP address, and other interaction data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Service providers that support our Site and Services, such as Shopify
  • Payment processors who collect payment information to process your orders
  • Advertising, analytics, and marketing partners that collect information through tracking technologies such as pixels, cookies, and web beacons

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services, including processing payments, fulfilling orders, managing accounts, shipping, returns, and customer reviews
  • Marketing and Advertising, including sending promotional communications and displaying relevant advertisements
  • Security and Fraud Prevention, including detecting and preventing fraudulent or malicious activity
  • Communicating with You, including customer support and service updates

Cookies

We use Cookies to operate and improve our Site, remember preferences, run analytics, and understand user interactions. We may also allow third-party service providers to use Cookies for advertising and analytics purposes.

You can manage Cookies through your browser settings. Blocking Cookies may affect site functionality.

How We Disclose Personal Information

We may disclose personal information:

  • To vendors and service providers performing services on our behalf
  • To business and marketing partners, including Shopify
  • When you direct or consent to disclosure
  • Within our corporate group
  • In connection with legal obligations or business transactions

In the past 12 months, we have disclosed identifiers, commercial information, and internet activity data to service providers, business partners, and affiliates for these purposes.

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

Any content you post publicly, such as product reviews, may be accessible to others. We are not responsible for the privacy or security of information you choose to make public.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, content, or security.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age.

Security and Retention of Your Information

We use reasonable security measures but cannot guarantee complete security. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Delete your personal information
  • Correct inaccurate information
  • Receive a copy of your information
  • Restrict or object to processing
  • Withdraw consent
  • Opt out of marketing communications

You may exercise these rights by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, and processed outside your country of residence. Where required, appropriate safeguards are used for international transfers.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: thehouseofajrakh@gmail.com
Phone: +91 9081 405540